The Digital Workspace-focused Senior Consultant is a lead role within the North America Technology Services team with comprehensive, in-depth knowledge of business use cases, technical concepts, practices and procedures related to end-user computing environments.
This role will be the primary technical lead for architecture principles, design concepts, standards, and product selection regarding end user computing concepts and will function as a key thought leader within the Future Workplace team on these topics. The role will focus on customer use cases for deploying enterprise mobility management (EMM) solutions, server-based desktop computing, Windows image deployment, and other related solutions. In addition, this role will play an active role in the deployment of these same solutions to SoftwareONE customers.
The SoftwareONE Future Workplace team focuses on enterprise cloud-enabled computing solutions that include cloud identity, messaging, collaboration, mobility, desktop deployment, and security, with more solutions to follow in the near future. This is an exciting, high-growth area within SoftwareONE's professional services business.
Design deliver, and support complex end-user computing solutions for SoftwareONE customers
Analyze business and user requirements
Translate complex user and business requirements into functional architecture
Provide expert guidance to customers, driving solution architecture, and ensure solution strategy is optimally aligned with business strategy
Create detailed design and architecture documentation
Support project management team and other consultants in the planning, management, and delivery of customer engagements
Develop and write proposal templates and other required documentation for new solution offerings
Create, maintain, and update document templates, architecture, and standards
Support sales teams with effort estimation, proposal creation and/or review, and other pre-sales activities
Coordinate and hand over repeatable processes to remote service teams
Mentor and coach high-potential individual contributors
Maintain and report on service delivery and project status
Assist with end user and technical administrator training, where needed
Maintain and acquire advanced level technical certifications in assigned area
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Documented successful deployments of enterprise-wide advanced end-user computing and/or mobility solutions, preferably including roll outs of at least 2,000 endpoints
A minimum of 3 years of experience designing and delivering solutions in the end-user computing space (desktop image deployment, mobility solutions, VDI, etc.)
A minimum of 5 years of consulting experience, preferably as a systems integrator or as part of a professional services organization
Successful deployment and/or migration experience with at least two of the following types of solutions in large customer environments:
Windows OS image build and deployment
Mobile device management (MDM)
Mobile application management
Application packaging and layering
Server-based desktop computing (VDI, RDS, etc.)
Advanced-level certifications from at least one of the following software vendors:
Excellent written, presentation, and verbal communication skills
Ability to independently conduct meetings with, end user level, engineering-level, management-level or executive level customer personnel in regard to positioning sales and solutions.
Ability to lead, mentor, and coach high-performing individual contributors
Ability to work independently and stay organized when assigned to multiple projects concurrently
Ability to communicate and collaborate effectively in a team-oriented environment
A professional, business-focused attitude and courteous manner towards customers, partners and peers
Demonstrated experience presenting technology recommendations from a business perspective
Ability to develop detailed project plans and work breakdown structures
Ability to develop architecture design deliverable that map customer business requirements to solutions and technologies.
Ability to travel up to 50% (Note: In addition to the locations listed, other locations within the continental US will be considered as well, as long as the candidate has access to a major airport.)
Bachelor's or master's degree with an emphasis on information technology or an equivalent combination of experience and education