Process and oversee complex NSF, inclearing, return and forward cash letters; research requests; and file processing in a responsible, timely and accurate manner.
Perform rotation of daily tasks and help co-workers with tasks as needed to evenly distribute workloads.
Prioritize and perform multiple tasks at the same time.
Periodically perform daily tasks remotely if necessary.
Work with strict hourly and daily deadlines to ensure funds are sent to the Federal Reserve on a timely basis.
Available resource to the immediate Member Services team.
Research and respond appropriately to interdepartmental and business partner inquiries regarding employer groups and consumers. If inquiry is outside the department, reassign inquiries to correct department(s) using available resources.
Act as an advocate for the customer by submitting feedback through appropriate channels.
Consistently meet/exceed all customer service standards
Model behavior consistent with Webster s values, policies and procedures.
2 - 3 years experience in banking or financial services industry
Transaction processing and knowledge of compliance policy and regulations motivation, flexibility, problem solving and decision making skills.
Experience in balancing and account reconciliation preferred
Proficiency in Microsoft Office, specifically Excel required (create and edit basic formulas, copy and paste data, sort, perform basic formatting, rename a file)
Proficiency in Microsoft Access desired
Strong customer service, interpersonal and decision making skills
Troubleshooting and problem analysis skills
Excellent verbal and written communication skills
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Excellent organizational skills with attention to detail
Ability to work with a diverse work force and customer base
Demonstrates flexibility and adaptability.
Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
Ability to effectively and efficiently use a variety of technologies and software programs
Demonstrates ability to think critically
Strong commitment to achieving personal growth and success
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.