What you will do
Responsible for inbound and outbound phone calls and emails consisting of P3 related Facilities Management requests, Contractor notification, Event Center management and escalation to include updating current tickets and taking follow up calls from customers and contractors. How you will do it Receives customer inbound phone calls for P3 Facilities Management requests and creates service tickets in accordance with established processes. Monitors customer specific email for P3 Facilities Management requests and creates service tickets in accordance with established processes. Assists customer with questions and issues. Monitors an Event Center compromised of created Service Requests to insure timely response in accordance with established processes. Escalates Service Ticket response based on elapsed time of ticket to insure appropriate resolution and avoidance of penalties. Effectively utilize both customer service skills as well as technical abilities to satisfy our customers needs. Provides world class service to increase customer satisfaction. Maintain individual performance relative to inbound phone answer rates, ticket creation accuracy and customer satisfaction. Accurately and effectively create service requests in accordance to site specific time constraints. Navigate wave- based technical application to assist customers in creation of service requests. Other duties as assigned What we look for
Required Two year degree or equivalent combination of education and experience. Two years suggested minimum experience. Demonstrates proficient oral and written communication skills. Basic knowledge of computer application. Strong organizational skills. Required shift is2nd shift (4:00 PM - 12:00 AM CST, Monday through Friday)
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please viewEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visitwww.johnsoncontrols.com/tomorrowneedsyou.
Associated topics: agent, csr, customer care representative, customer service representative, intern, internship, representative, service representative, support, telephone